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Getting Started with CRM

New to the system? These articles will take you through the basics, helping you get the system up and running.

3 authors25 articles
The Magic Matrix

Get your Magic Matrix set up and browse our FAQs to unlock the power of CRM cross-sell and upsell capabilities!

3 authors4 articles
RFM Analysis

Our RFM Analysis articles guide you through the essentials of customer segmentation - from initial setup to the analysis of your data.

3 authors4 articles
Quote-to-Order Workflow

Discover how CRM can help you increase your quote-to-order workflow productivity, and explore the capabilities of our quoting functions.

2 authors28 articles
General Settings & Configuration

These articles demonstrate the flexibility of your system settings, so you can start configuring CRM to suit your business needs.

7 authors138 articles
General Help & FAQs

Need help with your system? Browse the most frequently asked questions and find a quick solution.

5 authors85 articles
Sales Opportunity Process

Start capturing leads and progressing them through your opportunity pipelines with the help of these articles.

5 authors51 articles
Customer Service

Learn all you need to know about problem pipelines, customer service reports & CRM ticketing system.

1 author6 articles
Documents, Libraries and Email Integration

Find out how to use CRM to create, save, import & export documents.

4 authors17 articles
CRM Libraries

Get to know the CRM Library feature and connect your trade portal to create a unified experience with online orders.

1 author4 articles
Reporting

Sort, filter & analyse your data with CRM report building tools as these articles walk you through the steps to create the ultimate metrics manager.

5 authors19 articles
eCommerce

Learn how to establish an online presence with Prospect CMS and start generating traffic to optimise your sales growth.

5 authors38 articles
Marketing

Explore all things Marketing with our articles to help you generate leads, set up campaign activities & get more contacts in your system.

4 authors23 articles
Developer & API

Discover some of the more complex functions available with CRM, and get technical with our productivity integration partners.

3 authors8 articles
CRM Dashboards

Get to grips with the CRM interface by learning more about the various dashboards available on your system.

3 authors9 articles
Integrations

Connect your apps with CRM and learn more about making the most of our integration capabilities.

5 authors16 articles
Release Notes

Stay up to date with what's new in CRM with our latest versions release notes.

5 authors89 articles
Free Trial Material

Just signed up? This is your one-stop shop for all things CRM to help you make the most of your Free Trial!

2 authors11 articles
Growth Hub

Learn how the Growth Engine can maximise business growth!

2 authors12 articles
Automation Workflows

Automation workflows documentation and articles

1 author1 article