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Customer Service
5 articles in this collection
Written by
Isobel Honour
Configure your Problem Sources
This article outlines how to configure your Problem Sources within the CRM.
Written by
Isobel Honour
Updated over a week ago
Using Problem Pipelines
This article outlines how to use Problem pipelines within the CRM.
Written by
Isobel Honour
Updated over a week ago
Logging a Problem
This document outlines the process of logging a Problem within the CRM.
Written by
Isobel Honour
Updated over a week ago
Standard Service Reports Available
This article outlines the different standard Reports available within the Service Report Group.
Written by
Isobel Honour
Updated over a week ago
Using CRM Knowledge Base
Adding Knowledge Base entries to the CRM and relating these to resolved Problems.
Written by
Isobel Honour
Updated over a week ago