ProspectSoft

This article outlines how to configure your Problem Sources within the CRM.

Configure your Problem Sources

This article outlines how to use Problem pipelines within the CRM.

This document outlines the process of logging a Problem within the CRM.

This article outlines the different standard Reports available within the Service Report Group.

Adding Knowledge Base entries to the CRM and relating these to resolved Problems.

Learn all you need to know about problem pipelines, customer service reports & CRM ticketing system.

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

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Track the progress of all tickets related to your company.

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