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Customer Service

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5 articles in this collection
Written by Isobel Honour

Configure your Problem Sources

This article outlines how to configure your Problem Sources within the CRM.
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Written by Isobel Honour
Updated over a week ago

Using Problem Pipelines

This article outlines how to use Problem pipelines within the CRM.
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Written by Isobel Honour
Updated over a week ago

Logging a Problem

This document outlines the process of logging a Problem within the CRM.
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Written by Isobel Honour
Updated over a week ago

Standard Service Reports Available

This article outlines the different standard Reports available within the Service Report Group.
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Written by Isobel Honour
Updated over a week ago

Using CRM Knowledge Base

Adding Knowledge Base entries to the CRM and relating these to resolved Problems.
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Written by Isobel Honour
Updated over a week ago
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