Customer Service
5 articles in this collection
Written by Isobel Honour
Written by Isobel Honour
Configure your Problem Sources
This article outlines how to configure your Problem Sources within the CRM.
Written by Isobel Honour
Updated over a week ago
Updated over a week ago
Using Problem Pipelines
This article outlines how to use Problem pipelines within the CRM.
Written by Isobel Honour
Updated over a week ago
Updated over a week ago
Logging a Problem
This document outlines the process of logging a Problem within the CRM.
Written by Isobel Honour
Updated over a week ago
Updated over a week ago
Standard Service Reports Available
This article outlines the different standard Reports available within the Service Report Group.
Written by Isobel Honour
Updated over a week ago
Updated over a week ago
Using CRM Knowledge Base
Adding Knowledge Base entries to the CRM and relating these to resolved Problems.
Written by Isobel Honour
Updated over a week ago
Updated over a week ago