Prospect CRM

This article outlines how to configure your Problem Sources within the CRM.

Configure your Problem Sources

This article outlines how to use Problem pipelines within the CRM.

Using Problem Pipelines

This document outlines the process of logging a Problem within the CRM.

Logging a Problem

This article outlines the different standard Reports available within the Service Report Group.

Standard Service Reports Available

Adding Knowledge Base entries to the CRM and relating these to resolved Problems.

Using CRM Knowledge Base

Dealing with Training Projects

Alan Molina

Learn all you need to know about problem pipelines, customer service reports & CRM ticketing system.

Customer Service

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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