Automation Manager is the on-premise gateway utility that runs on your server (or sometimes a PC in the office) that connects to your on-premise accounting system, and imports data into Prospect 365 CRM. It is also the application that confirms Quotes from the CRM into Orders in the accounts system, and (if you have the features enabled) pushes new products and customer ledgers into your accounts system as well.
New versions of Automation Manager are periodically released, which contain bug fixes and improvements to the logging and monitoring functionality. If you have been advised to upgrade Automation Manager, please follow the instructions below or pass these onto your IT team to follow.
This will not cause any downtime to your CRM or on-premise accounting system, it will just temporarily stop any integration from running until the installation is updated and import services have been restarted.
If you have any issues or queries with the process, don't hesitate to get in contact with us here or start a chat conversation with us from the help icon in the app, or the chat link on our website.
Upgrading to Latest Version - 8.0.15
Please ensure you run this installer on the server that Automation Manager is already installed and configured on. If you're not sure where this is, please get in touch.
The server may require a restart after installation. You should be able to postpone the restart until out of hours but your imports may not start up automatically until the machine has been restarted.
To upgrade to the latest version of Automation Manager, simply download and run the installer on the server where Automation Manager is installed and running, from the button above or by clicking this link.
If you get a Windows Defender or SmartScreen warning, click on "More Info" and then "Run Anyway":
Once the installation begins, you can leave the Options as default, and click Install to begin the update:
The installation process should automatically stop all import services, upgrade the installation, then restart the services. You can see the import schedules and history service runs in the CRM using this report.
If you need to manually start any services that have not automatically restarted, you can do this using the following guide here.
Version History
8.0.15
Release Date: 2024-03-19
[Access Dimensions] Credits import no longer errors when processing Product Tour Data
[Exchequer] Duplicate Order Confirmation warning will now show the SOR in Exchequer that is believed to be a duplicate
[Pegasus Opera] Order confirmation rollback code has been improved to mark failed order confirmations as Cancelled quotes
[Exchequer] Products import no longer cap decimals to 6 places and should now cope with larger values
[Access Dimensions] Prospects in Dimensions data should no longer cause the Sales Ledger and Missing Customer import items to error
[Exchequer] Automation Manager will now obsolete warehouses if it cannot delete them in CRM
[Access Dimensions, Opera] Deleting Product Categories should no longer error about being unable to delete from prodcateg_xtra
Missing Customer import should no longer error if Account Manager is not set
Automation Manager will now log the full details of any HTTP400 errors
"Primary Key not unique" errors are now logged as warnings
Automation Manager will now log the import item and import section to the CRM run results logs and the internal Azure audit logs
Automation Manager will now log the ERP system, Automation Manager version and specific integration DLL versions to the internal logs
8.0.14
Release date: 2024-02-26
[Exchequer] Product Item Supplier rows with no currency symbol set in Exchequer are now supported and will be imported
[Opera] [Dimensions] 'UDF Import not configured' error has been changed to an Information message
[Exchequer] Sales Ledger imports now support customer records with no default warehouse
[Sage] [Opera] [Dimensions] Obsolete currency codes will now no longer error when they are deleted
[Opera] [Dimensions] Redundant "Aborting Import" error has been removed from UDF imports
[Sage] Sales Ledgers can now be correctly created in Sage from CRM
[Dimensions] Access Dimensions "Publish to WWW" field now imports to the CRM product item Web Catalog field
[Exchequer] Resolved a 'Value out of Range' error stopping Sales Orders from importing correctly
[Sage] Resolved an error where products not assigned to a valid category in Sage were not imported
[Sage] Resolved a "Value out of Range" error when importing Sales Orders with a large cost value
[Sage] Resolved an issue where Categories removed from Sage could not be deleted from Prospect CRM
[Exchequer] Resolved an issue setting the Default Company ID of Sales Order Header records to 0 which stopped sales history from importing
[Exchequer] Resolved a permissions issue with the Exchequer sales history reports