Keeping information in both your Prospect CRM and Unleashed system up to date is important. With this two-way sync, you can automatically keep both databases of company information up to date. Once you've enabled this System Setting, we'll have a basic Company two-way sync of the following information:
Company Name
Company Phone Number
Company Website
Company Account Manager
Prerequisites
You'll need CRM Admin rights in order to follow the steps in this article
Step 1: Go to Settings Centre
To enable the two way sync of company information with Unleashed, head to System Settings in the navigation menu.
Step 2: Enable Two Way Sync
Please note
When changes are made in Prospect CRM, the sync from Prospect CRM to Unleashed will be immediate.
When changes are made in Unleashed the sync from Unleashed to Prospect CRM will be completed as part of the imports running throughout the day.
If Account Manager sync is enabled, it will no longer be possible to select Account Managers that don't have a matching user in Unleashed.
ERP syncing is unavailable for customers with multiple operating companies, or for customers with advanced ledgers enabled.
If you set the Company Website field in Prospect CRM to something that Unleashed does not allow, it will not sync.
Conflicting updates will be resolved arbitrarily. Conflicting updates are updates made to the same field at both ends during the synchronisation window
Enabling the Sync
Once within the Settings Centre, search for "Two way" to locate the system option. Here you will have three options to choose from:
Enable Syncing between the CRM and your ERP system: When supported fields are changed in either CRM or Unleashed, the data should sync back into the other system.
Enable the syncing of Account Managers: If this is disabled, Account Manager updates will be excluded from the two way sync.
Fix incorrect Account Managers overnight: This will update the Account Managers on your Company records to match the Account Manager set in your ERP system overnight.
