Both orders taken via one of our eCommerce site and orders confirmed via the CRM can now notify you when the order has failed to confirm. Having this notification pop up will prevent CRM users from thinking an order has all been confirmed with no issues when it hasn't, then getting a customer complaining their order hasn't arrived! This notification goes to whoever pressed the "Confirm Order" button, but there's also an option to send it to a specific email address or a list of email addresses to notify the relevant people so it can be actioned and resolved quickly. Follow the steps in this article to see how to set up these notifications.

In the navigation menu, select 'Settings' then 'System Settings'.

In the search bar in the top right-hand corner of the Settings Centre, type in 'Notification' and hit enter. Scroll down until you find the system setting for 'Notifications for Failed Orders'.

In order to get email notifications for failed orders, select 'Enable' and type in your email address into the box just below.

If you'd like several different email addresses to receive the notification, simply add a semi-colon (;) after each email, then type the next email. You can see an example in the screenshot above.

These changes will automatically save and you'll then receive the order failure notification.