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Enable Notification of Failed Orders
Enable Notification of Failed Orders

Learn how you can get notified by the CRM when an order fails to confirm.

Isobel Honour avatar
Written by Isobel Honour
Updated over a week ago

Both orders taken via one of our eCommerce site and orders confirmed via the CRM can now notify you when the order has failed to confirm. Having this notification pop up will prevent CRM users from thinking an order has all been confirmed with no issues when it hasn't, then getting a customer complaining their order hasn't arrived! This notification goes to whoever pressed the "Confirm Order" button, but there's also an option to send it to a specific email address or a list of email addresses to notify the relevant people so it can be actioned and resolved quickly. Follow the steps in this article to see how to set up these notifications.


  • You'll need CRM Admin rights to follow the steps in this article

Step 1: Navigate to System Settings

In the navigation menu, select 'Settings' then 'System Settings'.

In the search bar in the top right-hand corner of the Settings Centre, type in 'Notification' and hit enter. Scroll down until you find the system setting for 'Notifications for Failed Orders'.

Step 2: Enable Failed Orders Notifications for your Email

In order to get email notifications for failed orders, select 'Enable' and type in your email address into the box just below.

If you'd like several different email addresses to receive the notification, simply add a semi-colon (;) after each email, then type the next email. You can see an example in the screenshot above.

These changes will automatically save and you'll then receive the order failure notification.

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