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Enable Internal Order Notification Emails
Enable Internal Order Notification Emails

Learn how to enable internal order notification emails, so your team get notified about new orders instantly!

Jessica Nash avatar
Written by Jessica Nash
Updated over a week ago

This option allows you to configure internal email notifications to be sent to staff when a customer places an order with you.


  • You'll need CRM Admin rights in order to follow the steps in this article

Step 1: Go to System Settings

To enable these internal notifications, click on 'Settings' in the left-hand pane, and select, 'System Settings'.

Step 2: Search System Settings & Enable

Using the Search, type in 'Notifications' and hit enter. Here, you'll find the Internal Email Notifications setting.

You can choose to send the notification only for CMS (website) order, or for all orders placed. The notification will be sent to recipients specified in the 'New order notification recipients' setting (see next step).

Step 3: Specify Recipients

To specify which members of your team should receive these notifications, use the Search again, and type in 'New order' to bring up this setting. Here, simply specify the email addresses of those users who should be notified about new orders, separating email addresses using a semicolon (;).

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