• You'll need a Prospect CRM Free Trial - if you don't already have one go ahead and register at

  • You'll need a log in to your Cin7 account to access the API keys and set the correct permissions

Step 1: Connect to Cin7

In the Welcome page within your Prospect CRM Free Trial account, the first section is "Getting Started". Click the 'Configure Now' button to begin.

If the Welcome page isn't already open, then go to or click the icon in the top right of the screen - it's a tick/setup-tasks icon.

In the pop up, select Cin7 from the drop-down list.

Step 2: Find your Cin7 API Username & Key

In a separate tab in your browser, log in to Cin7 and go to the Settings in the top right-hand corner by clicking on your profile icon.

Navigate to the Integrations area and click on the 'API v1' link as shown below.

Then, copy your Cin7 Username exactly as it appears under the API Setup area, and paste it into the 'Username' field in the CRM.

Next, press the 'Add API Connection' button in Cin7.

It'll ask you to provide a name, so type in something like "Prospect Integration", then click the 'Save' button.

Important: You'll then be presented with your unique API Key. This will only ever show once, so copy this exactly as it appears, and paste it into Notepad temporarily - you'll need to use this shortly, so keep it safe!

Step 3: Set Permissions in Cin7

Before going any further, make sure you have the correct API Connection Permissions in Cin7. Click 'Permissions' which can be found directly under the API Connections section.

Make sure all the permissions are ticked on (blue ticks) exactly the same as what's shown in our screenshot below:

Then, click the 'Save' button at the bottom of the table to update the permissions.

Step 4: Copy & Paste API Key into Prospect CRM

Go to Notepad, and copy and paste the API Key you kept safe into the 'Key' field back in Prospect CRM.

Once you've pasted both your Cin7 Username and Key into the CRM, press the blue 'Next' button.

If you require any assistance with this, please don't hesitate to get in contact with us.

Step 5: Sit back & Relax for a minute

Once connected, you'll then see a message in Prospect saying that your data is importing from Cin7. Depending on how much data you have to import e.g. if you have lots of customers, products and sales history, it'll take a little longer.

Checking the Status of your Integration

There's nothing more you need to do. Your data will be available shortly, and when it is, we'll add a few more links to your Welcome page to get you started.

But, if you need to come back and check the status of your integration later on, our short guide here will show you how, and explains what each status means.

Should you experience any issues when setting up the integration, remember that our Customer Success team are on hand to help out, so don't hesitate to call us on 0330 0880 365 or start a chat conversation with us from the help icon in the app, or the chat link on our website.

Further Options - Configuring Tax Rates

Before you start sending out Quotes and taking orders via Prospect CRM, you'll want to configure your CRM tax rates to match your Cin7 tax rates. Click here to find out how to configure your CRM tax rates.

Did this answer your question?