You can configure Collection/No Delivery as a delivery option via the CRM. This allows CRM users to confirm Quotes without an associated delivery, and could be used if a customer is collecting an order themselves, for example. Please note: this option is different from free delivery, where a delivery is associated, but with no value.
You'll need CRM Admin rights in order to follow the steps in this article
Step 1: Go to Settings Centre
Click on the settings drop down, then select System Settings.
Step 2: Navigate to Sales in Settings
Once within the Settings Centre, navigate to the Sales page, and scroll down to the Delivery Charges configure option.
Step 3: Select No Delivery Option
Here, we can tick the 'Allow "Collection/No Delivery" (no charge)' option. CRM users will then be able to confirm Quotes without an associated delivery.