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Configuring your Product Packs
Configuring your Product Packs

Sell products in volume and distribute them in packs, boxes or pallets? Learn how to configure Product Packs in your CRM now!

Isobel Honour avatar
Written by Isobel Honour
Updated over a week ago

Product Packs are extremely useful if you sell products in volume and are distributed in particular packs, boxes or pallets. Whilst the Warehouse team may know what these exact sizes are, the Sales team may not. Therefore, to assist the Sales team you can configure Product Packs within the CRM. This is automatically calculated for the Salesperson based on the required quantity. 

For example, AAA batteries may be sold as a pack of 4 which the CRM would class as one unit, as you wouldn't sell just one battery. If you were a Distributor you would tend to sell in boxes, so that box may include 50 packs of batteries. Finally, you may also sell in pallets and that pallet may include 80 boxes of batteries so 400 packs of 4. As you can see, in this one example it can be extremely helpful to a Salesperson to have pack configurations setup for boxes and pallets, so the CRM can automatically work out the best way to pack the required quantity of product. 


  • You'll need CRM Admin rights in order to follow the steps in this article

Step 1: Go to Settings Centre

To edit your Product Packs, click on the settings drop down, then select System Settings.

Step 2: Navigate to Products & Stock in Settings

In the System Settings, navigate to the 'Products & Stock' section and scroll down until you reach the 'Product Packs' configure option.

Step 3: Add a New Pack

By selecting the 'Click to Configure' link, the Configure Product Item Pack window will open. Within this window all of your current Product Packs will be listed. To add a new one click on the '+' icon in the top right-hand corner. 

Step 4: Add a Description & Individual Unit

You will then be asked to enter the Description of the New Pack and the Individual Unit. It's really important to get the Description right as this will be displayed to your users. This should be the name of the pack you're configuring. The 'Individual Unit' should describe what is included in the singular unit. Using our example of batteries, this would be Packs of 4 as we don't sell singular batteries. You also need to select to either 'allow' or 'not allow' sales of units - selecting 'Yes' will allow you to sell one of the units from the pack. Once happy, click 'Create'. 

Now that you have your New Pack configuration, click on the pencil icon and 'Add New Unit' within the side panel.

Step 5: Specify the Quantity

Within the pop-up window you can specify the units that will be sold as part of this pack. Using the previous example, we will be selling boxes of 50 packs of batteries. Once happy with the information inputted, click 'Create'. This will then be added to the pack configuration. 

Step 6: Adding a Further Configuration to a Pack

You may wish to add another configuration to this pack, so to add another, click on 'Add New Unit' within the side panel again. Again continuing with our example, we would need to setup a configuration for pallets. Therefore, a pallet would include 400 packs of 4 batteries. 

Step 7: Apply to the Relevant Products

Now that we've defined the pack configuration, we now need to apply this to the relevant products. Use the Global Search in the top right-hand corner of the CRM, to find the required product and click on the 'Pack' drop-down on the Product to choose the desired pack configuration. You can complete this for multiple products if they have the same pack sizes. 

Now that we have configured the pack, take a look at our article to see how the Sales team can benefit from the configured pack.

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