Within the CRM there are three records that can be utilised during the Sales Opportunity process:

The type of record you use during your Sales Opportunity process will depend on the type of sale you're making. 

The table below determines what type of Sales Opportunity process suits each type of record, to help determine which record you should be using to manage your sale opportunity:

To help you understand the type of information you can log on each of these sales opportunities, we've provided a comparison table of these below: 

Please find further articles on how to create each of these records: