The Feedback Form is a place where new ideas, product feedback and suggestions can be logged.

So far, we've implemented over 400 suggestions logged solely in the Feedback Form including some huge feature revamps like our Tasks and Calendar feature (read more on the improvements to this here)!

The Feedback Form can be accessed directly from this link. Alternatively, you can access it from within the CRM by selecting the question mark icon in the top right-hand corner of your Workspace, and then choosing ‘Product Suggestions’.

The Feedback Portal is an integral part of our Product team's development process. In twice-monthly review meetings our Product team read every new idea logged since the last review, and often respond asking for clarity or often suggesting features that already exist, or suggesting workarounds. They also actively dedupe and merge new ideas.

Alongside our Feedback Form, we're also busy running user experience reviews, competitor analysis, and market research. This is so when the Product team review internal and customer feedback, we're prioritising features that are going to have a positive impact on the CRM. A great example of this process is our Klaviyo marketing integration - after seeing multiple ideas and lots of votes asking for Mailchimp alternatives, they pro-actively surveyed customers to find out what digital marketing platforms were in-use or most popular amongst our user base. This directly resulted in the development of Klavyio integration!

Note: whilst we aim to take on as much Customer feedback as possible, with a relatively small Product and Development team we can't respond or implement every suggestion added to the Feedback Form.

Our Developers work in 3 week development sprints which consist of actual coding, QA (Quality Assurance testing) and Functional testing. However, the whole improvement process is much longer as we always run at least 1 week 'in-house' testing of new versions. If it's a large feature we're implementing, we might also run early adopter testing to a select few customers before it's rolled out globally. So, whilst it's good news your suggestion is planned, we thank you for your patience in waiting for its full release.