Recording information in the CRM, like a phone call from a customer, notes from a meeting or a users thoughts on a situation, is critical to ensure everything is stored in one centralised place. The same steps should be followed if you're adding a note to an Opportunity, Problem, Contact or Company. 

For this example, the note will be added to an Opportunity. 

The Activity feed will show you any notes that have been added to the record previously. The user of the CRM who added them, as well as the date and time of when it was added, will be displayed to give an audit trail of information added.  

To add a new note, simply click in the 'Add your reply here...' section.

Simply enter, or copy and paste, the required information in and click 'Post' for this to be saved into the CRM and visible for the other users. You can use the formatting options such as bold, italics, bullet points etc., and there's also the option to include hyperlinks, YouTube videos and emojis.

Additionally, you can add tags to your note by clicking on the 'Add Tag' button once you've opened the Activity window, and entering the word or phrase you want to use to help other users locate this note more easily. To save the tag, press enter on your keyboard. Multiple tags can be added to the same activity if required.

Once happy with your note, just click 'Post' to add it to the Activity feed. You can then filter the Activity feed to only show certain types of notes by clicking on the filter icon at the top of the activity section. For example, you can filter by users, tags and importance. 

You can also pin key items, which will then appear at the top of the Activity, making them much easier to find!