When an order is confirmed in the CRM, it is put into a status of 'waiting to be confirmed'. Orders in this status are then picked up for confirmation by your ERP or Accounts system. Depending on the type of ERP or Accounts integration, this may be done instantly or in scheduled batches. The 'Processing' status identifies orders that have been picked up and are due to be confirmed into your ERP or Accounts system and should arrive shortly.
If an order has been in 'Processing' status for over an hour, the order confirmation batch or process may require investigation. Ensure that the Automation Monitor is running on the server. This can be checked at the bottom-right of the List of Services screen in Automation Manager. For more details on how to manage your on-premises imports, see Manage imports through Automation Manager.
Retry processing a confirmed order
If you are confident that the order confirmation should be retried for the order, click the 'retry' button. This will put the order back into 'waiting to be confirmed', ready for the next batch or process to pick it up.