Different teams within your business may need to see different information within the CRM. You can differentiate users into their corresponding teams using User Dictionaries. For more information on how to add users to particular User Dictionaries, take a look at our Configuring your User Dictionaries article. Using these Dictionaries, we can customise CRM records to display different fields.
In order to access the CRM Customiser, you must have the correct level of authority attached to your CRM login. If you do not, then please contact the Customer Services Team or the CRM Admin user within your business.
Step 1: Open the desired Record
Firstly, open the record you wish to change the layout of and click the three dots, as featured in the below screenshot of a Contact record:
Step 2: Customise the Record
By choosing the 'Customise' option, the Contact record will be shown within an edit view, displaying all of the fields on the current Contact record within their relevant groups. E.g. the Contact Name and Phone Number is displayed within the 'Details' group.
Step 3: Select 'Default Dictionary'
To edit a particular User Dictionary view, click on the 'Default Dictionary' drop-down in the top right-hand corner and select the required dictionary.
Now that you have selected the required Dictionary you can continue customising the record and these changes will only be available to those within the selected User Dictionary. For more information on how to use the Customiser, take a look at our Admin User- Customising your Prospect 365 User Interface article.