Prerequisites
First, set up your Klaviyo integration (follow this guide for help)
Enable Enquiry creation in your Klaviyo settings
Copy the webhook URL, which you will find once Enquiry creation is enabled in your Klaviyo settings
Webhook Setup
Step 1: Navigate to Klaviyo Flows
From the left-hand-side navigation menu in your Klaviyo account, select “Flows”.
Step 2: Create Flow
To create the flow, click 'Create flow' and select 'Create from Scratch'.
Give the Flow a name e.g. "CRM Enquiries" and click 'Create Flow'.
Step 3: Choose 'List' Trigger
Next, choose 'List' as what will trigger this Flow. This means that people will enter this Flow when they are added to a specific list.
Select a list, then click 'Done'.
Step 4: Add Webhook to Flow
Now, drag and drop a new “Webhook” action onto your flow.
Step 5: Paste Webhook URL
In the destination URL, paste in the webhook URL you found in your Klaviyo settings (see Prerequisites).
In the JSON BODY section, paste in the below information:
{ "AddressLine1": "{{ person|lookup:'$address1'|default:'' }}", "AddressLine2": "{{ person|lookup:'$address2'|default:'' }}", "AddressLine3": "{{ person.City|default:'' }}", "AddressLine4": "{{ person.Region|default:'' }}", "CompanyName": "{{ person.organization|default:'' }}", "Country": "{{ person.Country|default:'' }}", "Email": "{{ person.email|default:'' }}", "Forename": "{{ person.first_name|default:'' }}", "PhoneNumber": "{{ person.phone_number|default:'' }}", "Postcode": "{{ person.Zipcode|default:'' }}", "Surname": "{{ person.last_name|default:'' }}", "Title": "{{ person.title|default:'' }}" }
Step 6: Test
To test your webhook, select 'Preview Webhook'.
Click 'Send Test Request' to check that your webhook works.
Step 7: Finalise & Save
Click 'Save' then 'Review and Turn On' to review and finalise your workflow.
