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How to Enable Postcode Lookup for Other Countries
How to Enable Postcode Lookup for Other Countries

This article outlines how to turn on postcode lookup for other countries to auto-fill address fields.

Isobel Honour avatar
Written by Isobel Honour
Updated over a week ago

The CRM's postcode lookup helps to quickly auto-fill CRM address fields. This can save time when creating or amending customer details, but also means you only need the postcode to complete their full address. This article explains how to enable postcode lookup for your international customers. If when you enter an address and the wrong country is showing, use this guide to check you have the correct countries configured.


  • You'll need CRM Admin rights in order to follow the steps in this article

Step 1: Navigate to System Settings

Begin by navigating to 'Settings' then 'System Settings' in the navigation menu, and search for 'Countries' in the search bar. Scroll down until you find the Countries system setting.

Step 2: Click to Configure

Select 'Click to Configure' to take you to a list of countries. Click into the pencil icon to the right of the country name to make amendments.

Step 3: Enable Postal/Zip Code Lookup

On the toggle underneath 'Postal/Zip Code Lookup' select 'Yes' to enable post code lookup on addresses in this country.

Step 4: Bulk Update

If you want to update this for several countries at once, click the further options menu (three dots) and select 'Bulk Update', then proceed to select all the countries that you'd like to enable this setting for to update them all at once.

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