Divisions can be categorised based on a configurable priority field. For example, you may have Key, Medium or Low priority customers, but you may refer to each of these levels differently depending your business' terminology. Therefore, you can configure this list to suit your business.


  • You'll need CRM Admin rights in order to follow the steps in this article

Step 1: Go to Settings Centre

To edit your Division Priorities, click on the cog icon in the bottom left-hand corner.

Step 2: Navigate to People & Places in Settings 

Once within the Settings Centre, navigate to the People & Places page and scroll down until you reach the 'Division priorities' configure option.

Step 3: Add New Division Priority

By selecting the 'Click to Configure' link, the Configure Division Priorities window will open. Here, any pre-existing Priorities will be listed. To add a new one, simply click on the plus icon in the top right-hand corner. 

Step 4: Add Division Priority Details

You can then give the new Division Priority a name and an associated Value. The Value is to determine the hierarchical order for each Priority. For example, a Key Account Priority type may have an associated value of 1 being the highest Priority. Once happy with your new Priority, click 'Create'. 

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