In the CRM, you can create records from the Global Add button located within the application bar. Depending on your business and how you use the CRM, some of these options may not be relevant to your business. Therefore, you can remove options from this drop-down menu using our configure option.
Prerequisites
You'll need CRM Admin rights in order to follow the steps in this article
Step 1: Go to Settings Centre
To edit your Global Add Menu, click on the settings drop down, then select System Settings.
Step 2: Navigate to General in Settings
Once within the Settings Centre, navigate to the General page and scroll down until you reach the Record Creation Settings configure option.
Step 3: Removing an Option
By selecting the 'Click to Configure' link, the Configure UI Entity Creation window will open. To remove an option from the Global Add button, find the required option and select 'No' within the Show Globally column. For example, you may wish to remove the Quote option if your Sales team just use Sales Orders.
Step 4: Refresh the CRM
Once you've completed your edits, refresh your CRM and the items will be removed from the Global Add Menu.