Every great product evolves through fresh ideas. If you’ve noticed something that could make your experience even better, we’d love to hear it. Your perspective helps us keep improving.
Our ideas portal provides an avenue for you to submit ideas for improvements. Through this portal, we streamline the idea submission process, enhance transparency, and encourage active participation from our diverse user base.
Submit an idea
To add an idea to the portal, follow these steps:
Open Prospect CRM.
Click Help at the bottom of your menu.
Select Make a suggestion.
Enter the details of your idea:
Your idea: One sentence summary of the idea,
Your Company's name.
Your name.
Current Problem: Add some detail about what you have to do NOW, without this new feature. What is the problem? What is the alternative? How much time are you wasting without having this?
Desired Solution/Proposed Idea
Supporting material (screenshots, videos, etc.)
Impact if not delivered: What happens if we don't do this
Tell us who you are: Your email address
Click Add Idea.
📌 Note: Whilst we aim to take on as much Customer feedback as possible, we can't respond to or implement every suggestion added to the Feedback Form.
Idea development process
The Feedback Portal is an integral part of our Product team's development process. Our Product team reads every new idea logged monthly, and often responds by asking for clarity or suggesting features that already exist.
Alongside our Feedback Form, we're also busy running user experience reviews, competitor analysis, and market research. This is so when the Product team review internal and customer feedback, we're prioritising features that are going to have a positive impact on the CRM.
Our Developers work in development sprints, which consist of actual coding, QA (Quality Assurance testing) and Functional testing. If it's a large feature we're implementing, we might also run early adopter testing on a select few customers before it's rolled out globally. So, whilst it's good news that your suggestion is planned, we thank you for your patience in waiting for its full release.