This article relates to setting a password for access to an eCommerce site, not setting a password for accessing the CRM itself.

Step 1: Select the 'Online' Tab

On a Contact, select the 'Online' tab on the left hand side.

This will show you the primary email address which is used as the username for the Contact. It will also allow you to set a password and also the authority level the Contact will have when they log into the site. 

Step 2: Setting a Password 

If the password does not meet the strength requirements you will not be able to set it for the customer. Once the password is strong enough, the lock icon will allow you to select it. 

Step 3: Setting the Authority

You can also set the authority for the Contact accessing the eCommerce site. Usually this will just be kept as 'Default'; however, in some specific instances you may need to change this. 

Select the required option from the drop-down list and it will be saved automatically. 

Step 4: (Optional) Enable 'Force Password Change'

You can also enable the 'Force Password Change' option. Once a Contact has logged into the eCommerce site, a new password will need to be entered before they can continue.  

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