Opportunity Pipelines should depict your typical sales opportunity process, and the Statuses in the Pipeline should represent the different stages involved in this process. Please note: you can have multiple Opportunity Pipelines if you have more than one process for managing opportunities.

An Opportunity Pipeline will include a series of Statuses sequenced in a particular order that the sales Opportunity should follow. For example, your first Status may be 'Enquiry' and the next could be 'Meeting Booked', then finally having either 'Sold' or 'Lost' as your closing Status within the Pipeline. 

Prerequisites

  • You'll need CRM Admin rights in order to follow the steps in this article
  • We'd recommend you configure your Opportunity Statuses first before following the steps in this article

Step 1: Go to Settings Centre

To configure your Opportunity Pipelines, click on the settings icon in the bottom left-hand corner of the CRM.

Step 2: Navigate to Sales in Settings

Once within the Settings Centre, navigate to the Sales section and scroll down until you reach the Opportunity Pipelines configure option.

Step 3: Configure Opportunity Pipeline

By clicking on the 'Click to Configure' link, the Configure Opportunity Pipeline window will open. To add in a new Opportunity Pipeline, click on the plus icon in the top right-hand corner of the screen. 

Step 4: Add Opportunity Pipeline Details

You'll then be asked to give the new Opportunity Pipeline a Description. Make sure this is relevant to the sales opportunity that the pipeline will be used for. Once happy, click 'Create'. 

Step 5: Add Statuses

Now you've created the Opportunity Pipeline, you'll need to add in the required Statuses by clicking on the pencil icon. 

This will then open a side bar where you can make various edits to your new Opportunity Pipeline. To add in the required statuses, click on the plus icon on the right-hand side of the Status heading. 

You'll then be presented with a list of all the active Statuses that you currently have configured within the CRM. Here, you can select the Statuses you wish to add to the Opportunity Pipeline by simply ticking the boxes next to them. Once happy with your choices, click 'Update'.

Step 6: Re-order your Statuses

Once your Statuses have been added, you can then drag and drop the statuses into the desired sequence (the Status at the top of the list will be the first in the Pipeline). 

Step 7: Set up Closing Statuses

Finally, you'll need to set up your closing Statuses by clicking the plus icon on the right-hand side of the 'Closing Status' section.

You'll then be presented with a list of all the closing Statuses already configured within the CRM. Again, select the closing Statuses you wish to add to the Opportunity Pipeline by simply ticking the boxes next to them. Click 'Update' once happy with your selection. 

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